We want you to be happy with your purchases, so we gladly accept returns postmarked within 14 days of arrival to you. Full priced items are returnable for a full refund postmarked within 14 days of its arrival to you. Items returned after this time frame will be returned for credit note only. Please keep in mind that sale items are returnable for credit or exchange only, this includes items that are purchased with a promotional offer or utilising our payment plan.
All returned items must be in their original condition and packaging if applicable and it is the customer’s responsibility to pay the return postage fee. Any items to be exchanged will be sent with the postage paid by Dolly Day Dreams. We process returns/refunds on the day of receipt, however it can take time to show within your account, depending on the terms and conditions of your chosen payment method this is out of our control.
Please include your original receipt when exchanging or returning merchandise. All items are considered final sale 21 days of the order date and are not eligible for returns or exchanges.
Please email firstname.lastname@example.org before sending items for return/exchange only to ensure we can confirm receipt to you and hold any additional items needed for exchange. We will notify you upon arrival of your exchange and confirm refund or that the new items have been posted out to you.
Please send returns to:
Dolly Day Dreams
Unit 6, 100 Sefton Lane
Maghull, Liverpool, L31 8BT